Do you have a question? We have an answer!
How much is the cost of delivery?
The cost of delivery depends on on the total cost of your order. Click here to check out the different price points.
When will my order arrive?
We use a trusted express courier to deliver your items straight to your door. Please allow 3-5 business days for your order to arrive. Click here to read more on shipping & delivery.
Do you have any loyalty programs?
We do! You can find out how to become a Louise Jade VIP here.
How do I receive your bundle discounts?
If you buy three or more of our Large Candles, Medium Candles or Melt Boxes in any of our Everyday Fragrances, you are eligible for a discount! Click here to find out what discount code suits your order.
I would like to personalise a candle jar for a gift. Can you do this?
Of course! We offer the personalisation of our candle & diffuser jars with vinyl decals to make your next gift that extra special. You can find more details here.
Do you offer personalisation of jars for corporate gifts?
Yes, we do! Similar to how we can personalise a gift for a friend or family, we can also customize the vinyl decals on our jars to create a batch of corporate gifts for your workplace or clients. We can also individualise the warning label on the base of the jar as seen below. You can find more details here.
Can you create bomboniere gifts for my wedding/christening/other special events?
Yes, we love adding a special touch to our customers' events! We can work with you on choosing available jars, fragrances, accessories and branding/individualisation. We can also individualise the warning label on the base of the jar as seen above. You can find more details here.
What kind of wax do you use?
We use pure soy wax - a completely organic wax made from the natural by-product of the soy bean. This wax is vegan, cruelty-free, organic & kosher.
Due to being a naturally sourced product, it can actually differentiate between seasons! However, we aim to ensure all candles & melts are created flawlessly, to the highest of quality with a strong scent throw.
What kind of wicks do you use?
For all of our candles, we use wicks made from 100% cotton, which are lead-free, with no paper core.
What is your environmental standpoint?
We love & appreciate the Earth on which we live. Because of this, we do our very best to limit the use of single-use plastic and do not use toxic ingredients. Instead, we use biodegradable packaging, source cruelty-free & vegan ingredients with a focus on pure, Australian sourced materials.